Get in Touch With Us
Got a question about one of our reviews, spotted something that needs updating, or just want to share your experience with an online casino? This page explains the best way to reach the Casino Ireland team and what we can help with.
The Best Way to Reach Us
Email is the most reliable route to our team. Send your message to [email protected] and we'll aim to get back to you within a couple of working days. A brief note on what your enquiry is about helps us route it to the right person and respond faster, so feel free to mention whether it's a general query, a correction, or something else.
We don't rely on automated replies to fob people off. A real member of the team reads and answers every message that comes in.
What We Can Help With
- Questions about our reviews or ratings — If you'd like more detail on how we assessed a particular online casino, or why one site ranks above another, ask away.
- Corrections and updates — Bonus terms, licensing details and payment options at online casinos change regularly. If something on the site looks out of date, we want to know so we can check and update it.
- Feedback on your own experience — If you've signed up with a casino featured on this site and had a good or bad experience with deposits, withdrawals or customer support, that feedback genuinely informs how we review sites going forward.
- Content suggestions — If there's a topic relevant to online casinos in Ireland that you think we've missed, such as a payment method, a game type or a new site, let us know.
- Partnership and editorial enquiries — If you represent a casino brand or a related business and want to discuss working with us, introduce yourself and outline what you have in mind.
A Note on Commercial Relationships
Casino Ireland may earn a commission when readers sign up with a casino through links on this site. This has no bearing on how we rank or rate any operator, and it doesn't change the outcome of an enquiry you send us — we're happy to hear from you whether or not you've used a link from our pages.
If You're Concerned About Your Gambling
If you or someone you know is worried about gambling habits, please mention this in your message and we'll point you towards appropriate support resources. We're not a support service ourselves, but we take this seriously and won't ignore it. Every licensed online casino operating in Ireland should also offer its own responsible gambling tools, such as deposit limits and self-exclusion, and these are usually the fastest place to start.
What Happens Once You've Written In
Your message goes to a member of our editorial team, not a call centre or a bot. We read it, check any facts that need checking against the casino in question, and reply directly. During busier periods a reply might take a little longer than two working days, but we'll always follow up rather than leave you hanging.
If your enquiry relates to a specific site we cover — including newer entrants to the Irish market or operators outside standard licensing arrangements such as those discussed on our trusted non-GamStop casinos page — mentioning the casino by name in your email helps us find the relevant details quickly.
Before You Write In
A few checks can sometimes save you a round trip:
- If your question is about a specific bonus offer, check the terms listed alongside that offer on our site first — wagering requirements and expiry dates vary a good deal between casinos.
- If it's about withdrawal times or payment methods, these differ by casino and by the payment method itself, so let us know both when you write in.
- If you're asking about licensing or player protection, telling us which casino you mean lets us give you an accurate answer rather than a general one.
None of this is compulsory — we're glad to hear from you either way — but it does help us give you a useful answer sooner.
Thanks for taking the time to get in touch. Whether it's a quick question, a correction, or feedback from your own time playing at an Irish online casino, we read every message and reply to it ourselves.